Expanding CHAMP to support the Massachusetts Rental Voucher Program (MRVP)

Overview

We expanded CHAMP to support the Massachusetts Rental Voucher Program (MRVP), extending the platform's existing housing workflows to accommodate mobile vouchers, project-based vouchers, regional administering agencies, and more specialized screening requirements. The work introduced new program structures, organization models, application experiences, and eligibility workflows while maintaining alignment with CHAMP's existing statewide housing operations.

Business impact

The addition of MRVP expanded CHAMP's ability to support diverse affordable housing programs through a unified statewide platform, improving consistency across applicant experiences and operational workflows.

• Support for multiple voucher programs
• Streamlined screening and determination workflows across housing organizations
• Automatic enforcement of compliance rules
• Significant efficiency improvement in both the technology and underlying human workflows

Problem

CHAMP was built to support statewide affordable housing operations through established application, waitlist, and screening workflows. As Massachusetts expanded the platform to support MRVP, the system needed to accommodate a different voucher model with mobile vouchers, project-based housing, and new administrative roles.

The platform needed to evolve while preserving existing workflows, introducing support for Regional Administering Agencies and screening partners, and creating clearer experiences for applicants and staff managing new program requirements.

Solution

We extended CHAMP's existing framework to support MRVP as an integrated statewide program while introducing new capabilities for voucher-specific workflows.

The solution separated MRVP into Mobile and Project-Based programs, added new application and screening experiences, expanded organization management capabilities, and introduced structured determination workflows tailored to each voucher type.

These enhancements created a more flexible platform that could support applicants, Local Housing Authorities, Regional Administering Agencies, and state administrators within a consistent operational model.

Result

The addition of MRVP strengthened CHAMP's ability to support diverse affordable housing programs through a shared platform.

Applicants gained clearer pathways for applying to different voucher types, while housing organizations received workflows designed around their specific operational needs. By expanding program flexibility, organization support, and screening capabilities, CHAMP established a stronger foundation for future statewide housing initiatives.